New South Wales

Smart and Skilled


Call Now: 1300 857 918

This training is subsidised by the NSW Government 

Please review the information on this page prior to applying to one of our approved qualifications.

Smart and Skilled is a New South Wales (NSW) Government program helps people gain access to subsidised training that assists them with obtaining in-demand skills to meet industry needs. *

NSW-based businesses may also be able to utilise subsidised training to assist with staff skill development. If you are interested in exploring this possibility, please email us on *

Click through the tabs to read important information about Smart and Skilled. 

* Eligibility criteria applies.

For the 2023-24 financial year, Emergency Australia is currently approved to deliver the Entitlement Full Qualification of:

    • HLT21020 Certificate II in Medical Service First Response.

This course is delivered within our approved region of Illawarra, NSW.  This training is subsidised by the NSW Government.

Note that by completing this full qualification, there may be impacts on accessing such funding in the future or implications regarding student contribution fees for completing one or more qualifications for future training opportunities. If you are concerned about these impacts, please reach out to us to discuss – 1300 857 918. 

Please click here to note the eligibility criteria for Smart and Skilled.

Certified copies are required. Justices of the Peace or similar can be utilised to certify your documentation. Feel free to use this link which takes you to the NSW Government’s Communities and Justice Find a JP webpage. Alternatively, we can arrange for a Zoom or similar meeting to sight your originals.


Before you proceed with your enrolment, you should take note of, and read through the following Student Information:

  • Fee information – please ensure that you have read the Fees and Refunds Policy and Procedure and the Smart and Skilled Fee Administration Policy.
  • Consumer Protection information – please ensure that you have read the Complaints and Appeals Policy and Procedure and the Fees and Refunds Policy and Procedure.
  • Third party information – Emergency Australia does not engage third parties for any part of its training and assessment delivery, recruitment of prospective learners (including Brokers), or administrative functions.
  • Recognition of Prior Learning and Credit Transfer information – refer to the Application and Enrolment Policy and Procedure and the Assessment Policy and Procedure.
  • Deferring or discontinuing training information – refer to the Variation, Withdrawal and Cancellation Policy and Procedure.
  • How to access support during your enrolment – refer to the Learner Support and Progression Policy and Procedure.
  • Contact details for Emergency Australia support services – refer to the Learner Handbook, Access and Equity Policy and Procedure, and the Learner Support and Progression Policy and Procedure.

These policies and procedures are viewable here.

Once you have selected the course you wish to enrol in, have read through the Student Information, and supply evidence to meet the Smart and Skilled eligibility, you can commence the enrolment process.

To proceed to enrolment under Smart and Skilled, the following Notification of Enrolment Process must be followed:

    • Consent. You must provide Emergency Australia with consent to use your personal information.
    • Third party arrangements. Emergency Australia does not use any third parties. Should this change, you will be informed of the nature of the relationship and the details of the third party.
    • Provider Calculator. Emergency Australia will use the Smart and Skilled Provider Calculator to confirm your eligibility, input the details of any Credit Transfer or Recognition of Prior Learning to generate the Fee Chargeable and Subsidy along with any Loadings (if applicable).
    • Notification of Enrolment Report – Provider Copy. Emergency Australia will generate and retain this report. It will be referred to should the Fee Chargeable and Subsidy is adjusted after your Commitment ID has been issued.
    • Prospective Learner Declaration. You will be sent a declaration which you must sign and return, declaring that:

1. In relation to the Notification of Enrolment Process, that you have provided true, accurate, complete and not misleading information to Emergency Australia.

2. A Notification of Enrolment Process has not been concurrently completed for the same qualification and/or the same unit(s) of competency for the same or other qualification(s)

3. You have been informed of all applicable third party arrangements.

4. You have received the details of the Fees Chargeable and the Student Information.

Please also ensure that you have read our Application and Enrolment Policy and Procedure, available here.

The USI is a 10 digit alphanumeric number that you create through website. The purpose of the USI is to consolidate all nationally recognised training and assessment that you have undertaken since 01/01/2015. The USI is an individual number, specific only to you and will stay with you for life.
Not sure if you have one?
If you have undertaken nationally recognised training since 01/01/2015, unless you have been exempt to holding one, you likely have one created. If unsure, you can Find your USI by providing your Email Address or your Mobile Number, answering some questions and providing some personal details or providing personal details and an identification document. 
If you are unsure if you have a USI, first check to see if you have one before creating. Click here to check.
If you require assistance locating your USI, please call Emergency Australia on 1300 857 918.
To create a USI
If this is the first nationally recognised course that you have completed or have completed after 01/01/2015, you will need to create a USI. To Get a USI, you will need to have access to one or more forms of acceptable identification. This includes:

  • Australian passport
  • Non-Australian passport (with Australian visa)
  • Australian birth certificate
  • Australian driver’s licence
  • Medicare card
  • Certificate of registration by descent
  • Centrelink concession cards
  • Citizenship certificate
  • ImmiCard

To create a USI, please click here.

If you require assistance creating a USI, please call Emergency Australia on 1300 857 918.

Permissions to access your USI
As you are applying for subsidised training, you will need to set your USI permissions to allow Emergency Australia and the NSW Department access to your USI record.


As part of your application into one of our approved qualifications, you are required to advise if you are applying for Recognition of Prior Learning (RPL) and Credit Transfer (CT). 

  • Refer to our Application and Enrolment Policy and Procedure and the Assessment Policy and Procedure for information on these processes, available here.

Our online application form requires you to identify which unit(s) you are applying for, for both RPL and CT.

  • For RPL, we will be in touch after receiving your application to send you an RPL Application Form and kit for all unit(s) requested. Note that RPL is an assessment process and all unit of competency requirements must be met to for it to be granted. 
  • For CT, even if you are not applying, you will be required to send through your USI VET Transcript. Note that the USI system may not be updated until February each year, so any training completed during and after February may not be present on your USI record. If you have completed any training during this period, please supply us with a copy of your Statement of Attainment and/or Testamur and Record of Results.


If you have any support requirements that we should be aware of, please include this information in your online application. Also refer to our Learner Handbook and Learner Support and Progression Policy and Procedure, available here


Certificate II in Medical Service First Response

Learn more about the NSW Fee Free Initiative here

There are currently no available openings for this course.

Eligibility and Fees

Learners must meet the Smart and Skilled eligibility criteria and supply certified copies of evidence as part of their application.

Please click here, search for HLT21020 and use the Calculate my fees button to obtain an approximate student contribution fee (if applicable). 

Prerequisite information

There are no prerequisites into the full qualification.

Learners must attain HLTAID011 Provide first aid as a prerequisite to completing HLTAID015 Provide advanced resuscitation and oxygen therapy

Units of Competency

This full qualification contains the following units of competency:

    • HLTWHS002 Follow safe work practices for direct client care
    • HLTINF006 Apply basic principles and practices of infection prevention and control
    • CHCDIV001 Work with Diverse People 
    • HLTWHS006 Manage Personal Stressors in the Work Environment
    • HLTAAP001 Recognise healthy body systems
    • BSBMED301 Interpret and apply medical terminology appropriately
    • HLTAID011 Provide first aid
    • HLTAID014 Provide advanced first aid
    • HLTAID015 Provide advanced resuscitation and oxygen therapy

The training packaging rules can be viewed here: – HLT21020 – Certificate II in Medical Service First Response

Delivery and Key Dates

This course is delivered under our blended delivery, consisting of a 5 day face to face practical and online assessments. 

Learners are required to complete certain online assessments before attending the practical. During the practical, homework will be set for learners to complete additional online assessments or upload documents completed during the course. This will need to be actioned before the last day of the practical.

Commencement period: Upon completion of the notification of enrolment process, you will be  required to commence your course within 41 days of being issued your Commitment ID. 

Completion date: With our course practical taking place 23 – 27 October 2023, learners enrolling into this current offering will be required to complete their online coursework and practical assessments before the end of their last practical day (27/10/2023).

Course Overview

Please click here to download.

Please review prior to applying into this course.

Practical location

Bluescope Steel Visitors Centre, Springhill Road CONISTON NSW 2505

Navigate to BlueScope Visitor Centre or BlueScope Northgate Carpark

This will bring you to the correct turn off on Springhill Road, Coniston

Visitor Centre signs will be on your right hand side, before the steelworks boom gate

Expressions of Interest


10 + 2 =

Training in priority qualifications is fee-free and fully funded by the NSW and
Commonwealth governments

For further information, please visit the NSW Government’s Vocational Education and Training webpage, the Smart and Skilled, Skills Compare webpage, or call Smart and Skilled on 1300 772 104 .